Question 4.1: Is your documentation clearly available on your website or within your software? *
Question 4.2: Does your documentation include a "quick start" guide, that provides a short overview of how to use your software with some basic examples of use? *
Question 4.3: If you provide more extensive documentation, does this provide clear, step-by-step instructions on how to deploy and use your software? *
Question 4.4: Do you provide a comprehensive guide to all your software’s commands, functions and options? *
Question 4.5: Do you provide troubleshooting information that describes the symptoms and step-by-step solutions for problems and error messages? *
Question 4.6: If your software can be used as a library, package or service by other software, do you provide comprehensive API documentation? *
Question 4.7: Do you store your documentation under revision control with your source code? *
Question 4.8: Do you publish your release history e.g. release data, version numbers, key features of each release etc. on your web site or in your documentation? *
Q5 - How you support your software
Question 5.1: Does your software describe how a user can get help with using your software? *
Question 5.2: Does your website and documentation describe what support, if any, you provide to users and developers? *
Question 5.3: Does your project have an e-mail address or forum that is solely for supporting users? *
Question 5.4: Are e-mails to your support e-mail address received by more than one person? *
Question 5.5: Does your project have a ticketing system to manage bug reports and feature requests? *
Question 5.6: Is your project's ticketing system publicly visible to your users, so they can view bug reports and feature requests? *